Returns and Warranty 1. Right of withdrawal and returns for online purchases 1.1. In accordance with the laws of the Republic of Latvia and European Union rules on distance selling, a Buyer who is a consumer (a natural person) has the right, without stating a reason, to withdraw from a distance contract within 14 (fourteen) calendar days from the date of receiving the goods. 1.2. The withdrawal period shall be considered complied with if the notice of withdrawal is sent to the Seller before the expiry of the 14-day period. 1.3. To exercise the right of withdrawal, the Buyer must send a notice in free form to [email protected], specifying the order number, the name of the returned product and confirmation that the Buyer wishes to exercise the right of withdrawal. The Buyer is required to provide a reason for the withdrawal. 1.4. After receiving the notice, the Seller will provide the Buyer with information on the return procedure. 1.5. The direct costs of returning the goods shall be borne by the Buyer, unless otherwise provided by law or promotional terms. 1.6. The Buyer must retain proof of shipment until the Seller has confirmed receipt of the returned goods. 2. Conditions for returning goods The returned product must meet the following conditions: - The product has not been used and shows no signs of use. - The appearance, consumer properties and complete set of the product are preserved. - The original packaging is preserved. - Protective films, seals and labels are preserved, where applicable. The Buyer may handle and use the product only to the extent necessary to establish its nature, characteristics and functionality, in a manner similar to what would be possible when examining the product in a physical store. The Buyer is responsible for any reduction in the value of the product resulting from handling or use beyond what is necessary to determine its characteristics and functionality. The Buyer is responsible for safely packaging the product and returning it to the Seller. 3. Refunds for products purchased online 3.1. Where the right of withdrawal is exercised, the Seller shall refund the payment received from the Buyer for the product within the period specified by law. 3.2. The Seller has the right to withhold the refund until the returned product has been received or until the Buyer has provided proof that the product has been sent back. 3.3. The refund shall be made using the same payment method used for the original purchase, unless the parties have agreed otherwise. 4. Purchases made in our physical store 4.1. The 14-day right of withdrawal applicable to distance sales does not apply to products purchased in our physical store. 4.2. If the Buyer simply changes their mind after making a purchase or no longer needs the product, no refund will be provided for a product purchased in our physical store, except where otherwise required by law. 4.3. If the Buyer is not satisfied with a product purchased in our physical store and wishes to exchange it or use a solution offered by the Seller, the Buyer must personally visit our physical store within 24 hours of the purchase and present the product together with proof of purchase. 4.4. In such cases, the Seller may, at its discretion, offer an exchange for another product that is currently available in stock at our physical store or issue a gift card for an amount equal to the purchase value of the product. 4.5. The exchange of a product purchased in our physical store or the provision of the solution offered by the Seller cannot be carried out by post or courier. The Buyer must personally bring the product back to our physical store. 4.6. To use the option described in this section, the product must be unused, preserved in its original condition and complete with all accessories and packaging, unless the Seller decides otherwise in a particular case. 4.7. The provisions of this section do not limit the Buyer’s statutory rights in cases where the product does not conform to the contract or has a defect. 5. Cases where the right of withdrawal does not apply In accordance with applicable legislation, the Buyer may not exercise the right of withdrawal where such right is excluded by law, including, for example: - The product is made according to the Buyer’s specifications or is personalised. - The product is liable to deteriorate or expire rapidly. - The packaging of goods that are unsuitable for return for health protection or hygiene reasons has been opened. - The product has, after delivery, become inseparably mixed with other goods. - Newspapers, periodicals or magazines have been supplied, except in the case of subscription contracts. 6. Product quality and non-conformity 6.1. If the Buyer discovers that a product does not conform to the contract or has a defect, the Buyer may contact the Seller by submitting a written claim to [email protected] or by bringing the product to our physical store. 6.2. The Seller shall examine the Buyer’s claim in accordance with the laws of the Republic of Latvia. 6.3. A consumer has the right to submit a claim concerning non-conformity of the product within two years from the date of purchase or delivery of the product, while the claim must be submitted within two months from the date on which the non-conformity was discovered. 6.4. If a product is found to be non-conforming, the Buyer may initially request that the non-conformity be remedied or that the product be replaced. In cases provided for by law, the Buyer may have the right to request a price reduction or cancellation of the contract and a refund. 6.5. The Buyer’s written claim shall be examined in accordance with the procedure established by law. The Seller shall provide a written response within 15 business days of receiving the claim. 6.6. Any commercial guarantee provided by the Seller or manufacturer, where applicable to the specific product, shall be valid in accordance with the terms of the relevant commercial guarantee. Damaged shipment If the product is delivered with visible damage to the packaging or the product itself: - It is recommended to inspect the shipment in the presence of the courier. - Any damage to the packaging should be recorded in the delivery documents and, where necessary, a damage report should be completed. - Take photographs of the damage and retain them. - Contact the Seller immediately at [email protected]. If the packaging is not damaged, it is not mandatory to inspect the product in the presence of the courier.

Warranty Repair

1. Buyer’s Rights

If the product does not meet quality requirements or has a defect, the Buyer has the right to contact the Seller with a request to remedy the non-conformity within 2 years from the date of receiving the product. It is recommended to report the defect within 3 business days after its discovery.

2. Warranty Repair Conditions

In a confirmed warranty case, the Buyer has the right to free repair or replacement of the product if possible and not disproportionate.

If the product is submitted for inspection or repair, the Seller is not obligated to provide a temporary replacement product during this period.

The Buyer shall ensure delivery of the product to the Seller or the specified service center unless otherwise required by applicable laws.

We will attempt to remedy the defect within a reasonable period and without significant inconvenience to the Buyer.

If it is determined that the defect resulted from improper use or other reasons unrelated to manufacturing, the Seller has the right to refuse warranty service.

If repair or replacement is not possible, the Buyer may have the right to a refund in accordance with applicable laws.

If the product was purchased in a physical store and is recognized as non-conforming, a refund shall only be provided in cases directly required by applicable laws.

If both parties agree that the case is covered by warranty, the product transportation costs shall be covered by the Seller.

Claims are handled in the following order: first repair, if impossible — replacement, and only if the above solutions are impossible or disproportionate — refund.

3. Burden of Proof

If a defect appears within 12 months from the date of purchase, it is presumed that the defect already existed at the time the product was handed over unless proven otherwise.

After this period, additional defect assessment may be required in accordance with applicable laws.

4. How to Apply for Warranty Repair

Before submitting any product for repair or return, the Buyer must submit a written application.

To process a warranty repair request, photographs or videos showing the defect must be attached and submitted.

Please indicate the order number, purchase date, and a detailed description of the issue.

Contact information:

Email: [email protected]

Phone: +371 288 888 28

We respond to warranty requests within 3 business days.

The total period for reviewing and processing a warranty claim is usually from 7 to 30 calendar days, but in complicated or exceptional cases, it may be extended to 14–70 calendar days.

We emphasize that in all cases we will strive to complete the warranty process as quickly as possible.

5. Warranty Repair Limitations

Warranty repair does not apply to damages caused by:

• improper use;

• mechanical damage;

• liquid damage;

• unauthorized repairs;

• normal wear and tear.

The product must be used according to the manufacturer’s instructions.

6. Damaged Shipment

Inspect the shipment in the presence of the courier or parcel locker operator.

If the product is damaged, indicate it in the delivery document and document the damage with photographs.

These photographs will be required for warranty repair.

If the packaging is not damaged, checking the product in the presence of the courier or parcel locker operator is not mandatory, but any damage must still be documented.

7. Contact Information

Phone: +371 288 888 28

Email: [email protected]

Address: Strēlnieku iela 13, Centra rajons, Riga, LV-1010 (visits during working hours only)